Terms of use and privacy notice
TRAC-PRO fleet platform · version 2026-11-06
This is what you agree to when you use the platform, and how we look after your information.
Who we are
TRAC-PRO (Pty) Ltd, 36 Limerick Road, Crown Gardens, Johannesburg South. Our control room and support line is 010 012 6566. In this notice, "we" and "TRAC-PRO" mean that company, and "you" means the person signing in.
What the platform does
The platform receives the position and readings of the tracking units we fit to vehicles and equipment, and shows them to the people your company has authorised. It also keeps trips, alerts, reports and records, and lets authorised people use the location lock and the fuel cut-off.
What information we process
Your account: your name, email address, company and role. Your password is kept only as a one-way scramble that nobody, including us, can read back.
Sign-in records: when you signed in, from which network address, and whether it worked. We use these to keep accounts safe.
Tracking information for your company's vehicles and equipment: position, speed, ignition, the readings the unit supports (such as fuel, temperature or door sensors), the trips and alerts made from them, and the name of the driver your company assigns to a vehicle.
Driver details your company or our installer gives us: name, cell number, ID number, driver licence and expiry date, and a photo if the driver adds one. A driver who uses the driver app also has their pre-start checklists, expense claims, shift times, odometer readings and, when they clock in or press the emergency button, the position of their phone at that moment.
Emergency contacts: the name, relationship and cell number of up to two people to call if the account holder or the driver cannot be reached. We hold these only to make that call.
Where a vehicle has a camera fitted: live pictures and recordings, used only for safety and to look into an incident.
What people do on the platform: for example commands sent to a tracker, alerts handled, and changes to settings, so that there is a record of who did what.
Why we use it
To run the tracking service for your company, to help recover a vehicle that is reported stolen or hijacked, to keep the platform secure, to support you, and where the law requires it. We do not use it for anything unrelated, and we do not sell it.
Your company's responsibilities
Your company decides which vehicles and people are tracked and is responsible for telling the drivers and employees concerned that they are tracked, and for having a lawful reason to track them.
Use the platform only for lawful business purposes. Do not use it to follow a person who has not been told, or for anything unrelated to your business.
Before you give us the details of an emergency contact, make sure that person knows we will hold their name and number and agrees to it. We record who confirmed this and when.
Fuel cut-off, location lock and commands
These are safety and recovery tools. A fuel cut-off can stop a vehicle, so use it only when it is safe and lawful to do so, for example when the vehicle is stationary and in a safe place. A security PIN is asked for each time. Every command is recorded with the name of the person who sent it.
Who we share it with
The authorised users of your company, in line with the access each person has been given.
TRAC-PRO staff in the control room and support, when they need it to help you or to work a recovery.
Your insurer and the South African Police Service, when a vehicle is being recovered.
Companies that help us run the platform on our behalf, such as hosting, email delivery and maps. They may use the information only for that purpose. Some of them are outside South Africa, so your information can be stored or handled in another country. We use them only where they are bound to protect it as the law requires.
Anyone else only when the law requires it.
How long we keep it
Trips, alerts, sensor readings and position history are kept for about 18 months and are then deleted. Sign-in records are kept for 12 months and the log of what people did for about 13 months. Account details are kept while the account is open and removed when it is closed.
Records that the law makes us keep, such as invoices and a company's expense records, are kept for as long as the law requires, which can be up to five years. An installation certificate is kept as proof of the work. When a person asks us to remove their details we take their name and contact details off these records and keep the record itself.
How we protect it
Everything travels over an encrypted connection. People see only what their role allows. Passwords are stored scrambled, new accounts must choose their own password, accounts left unused are locked, and fuel cut-off needs a security PIN. TRAC-PRO staff, who can see many companies, must also enter a code from an authenticator app each time they sign in, and an installer sees only what fitting a tracker needs. Backups are kept and checked. If you think someone else has your password or PIN, change it straight away and call us.
If we find out that your information has been seen by someone who should not have had it, we will tell you and the Information Regulator as soon as we reasonably can, with what happened and what you can do about it.
Your rights
You may ask us what information we hold about you, ask us to correct it, ask us to delete it or stop using it, and withdraw an agreement you gave, unless we must keep it by law or for a lawful reason. We aim to answer within 30 days.
Call 010 012 6566 and ask for our Information Officer, who will help.
If you are not happy with how your information is handled, you may complain to the Information Regulator (South Africa) at inforeg.org.za.
Changes
If we change this notice in a way that matters, we will ask you to accept the new version the next time you sign in.